CustomerApi Odata Help Page

Customer - CaseCategory

Manage the categories of case entities.

Required HTTP Headers

X-Crm360Api-Token
X-Crm360Api-CustomerName
X-Crm360Api-DatabaseAlias

Functions

Create
Read
Update
Delete
Translate

Entity Properties

Name	Type	Is Mandatory
HierarchyNode	String
ParentHierarchyNode	String
HierarchyLevel	Int16
CaseCategoryId	Int16
Label	String
DeletionFlag	Boolean
CaseCategoryPath	String
Identifier	String
SourceId	Int16
CaseTypeId	Int16
Cases	Collection of Case
CaseCategoryTranslations	Collection of CaseCategoryTranslation
Source	Source
CaseType	CaseType

Examples

Select all CaseCategories
https://customerapi.fts-crm360.com/data/CaseCategories()
HttpMethod : GET                                                                                       
Json Result : 

[
{
"HierarchyNode" : "rh0m0teb20uZiWpQef",
"ParentHierarchyNode" : "iwrON",
"HierarchyLevel" : "3",
"CaseCategoryId" : "4",
"Label" : "f6Oj C8 6",
"DeletionFlag" : "True",
"CaseCategoryPath" : "jYf4mfGyT",
"Identifier" : "Fy6GdoI TmSe 9goQ5",
"SourceId" : "4",
"CaseTypeId" : "6"
},
{
"HierarchyNode" : "uvJ7nC2EtG",
"ParentHierarchyNode" : "B ZHScV z m4",
"HierarchyLevel" : "1",
"CaseCategoryId" : "1",
"Label" : "gX9PMctiXCwK0kR5kfx",
"DeletionFlag" : "False",
"CaseCategoryPath" : "kZVzj",
"Identifier" : "wVG1I2pheFd4CT2BEg",
"SourceId" : "3",
"CaseTypeId" : "5"
},
...
]

Select CaseCategory by Id
https://customerapi.fts-crm360.com/data/CaseCategories(9)
HttpMethod : GET                                                                                       
Json Result : 

{
"HierarchyNode" : "hEBYOm979nanh7NPL",
"ParentHierarchyNode" : "TLCxzFluIHhU g",
"HierarchyLevel" : "1",
"CaseCategoryId" : "1",
"Label" : "PEc5Prlg",
"DeletionFlag" : "False",
"CaseCategoryPath" : "RgWox",
"Identifier" : "49TxvQ6yfc0Zpz4hbt",
"SourceId" : "9",
"CaseTypeId" : "2"
}

Create a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories()
HttpMethod : POST                                                                                                
Json Post :
{
"HierarchyNode" : "sCecQVDUMxdwb5i",
"ParentHierarchyNode" : "Td Iq x1L2pIuEor",
"HierarchyLevel" : "6",
"Label" : "L5zUe52",
"DeletionFlag" : "False",
"CaseCategoryPath" : "qWoM3WwIO",
"Identifier" : "ACRQoQZq5kHIyJSto89",
"SourceId" : "9",
"CaseTypeId" : "1"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Update a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(9)
HttpMethod : PUT                                                                                                
Json Post :
{
"HierarchyNode" : "MGFfipxx8",
"ParentHierarchyNode" : "ZtkE4oKCEP72Khje5Jt",
"HierarchyLevel" : "8",
"CaseCategoryId" : "2",
"Label" : "4v1KKHtv",
"DeletionFlag" : "True",
"CaseCategoryPath" : "mLuDkMz",
"Identifier" : "x55zVU7j7CumDKwKz O",
"SourceId" : "7",
"CaseTypeId" : "5"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Patch a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(9)
HttpMethod : PATCH                                                                                                
Json Post :
{
"Identifier" : "VVWzQ",
"DeletionFlag" : "True",
"SourceId" : "8"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Delete a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(9)
HttpMethod : DELETE

Translate a CaseCategory label
https://customerapi.fts-crm360.com/data/CaseCategories(9)/Label
HttpMethod : GET                                                                                       
Required Fields : 
Http Header for language : X-Crm360Api-Language-3